At LouiseFlorals.com we strive to deliver only the freshest flowers to bring smiles to you and your recipient. Sometimes, fresh flowers are unpredictable which may cause your experience with us to be slightly less than perfect. If for any reason we slipped up, please WhatsApp us at +65-97223997 or write to us at sales@LouiseFlorals.com.
What is the grace period for contacting LouiseFlorals.com if I want a replacement or refund for my order?
All refunds are subjected to a 5% merchant fee which will be absorbed by the customer unless otherwise stated. Refunds may take up to 7 working days to be credited into your personal bank account or credit card, whichever method you used to make initial payment.
Promo codes cannot be refunded, redeemed or exchanged for cash.
In the case of a damage or incorrect product, please contact us within 24 hours. Louise Florals Pte. Ltd at its sole discretion will offer a replacement or refund of damaged or incorrect product(s) or arrange for re-delivery, collection and/or return of the incorrect product(s).
For non-perishable products, please contact us within 48 hours of receipt.
How long does LouiseFlorals.com take to process a refund request?
We will issue a refund for your order within 14 days of receipt of your refund request.